Brooke Risk Management is registered on the Financial Services Provider Register (FSP126804) and is a member of Financial Dispute Resolution Service. BRMF values feedback and has an embedded dispute resolution process.

 

What is the process for making a complaint?

Complaints or feedback can be directed to Brooke Risk Management or your Financial Adviser. If you used an originator, broker or alternate Financial Adviser, contact them in the first instance. If this does not address the issue, please This email address is being protected from spambots. You need JavaScript enabled to view it. us.  We will make contact to discuss your concerns and advise you on our internal resolution process. If your complaint is not addressed after this, the next step is to contact Financial Disputes Resolution Service (FDRS). FDRS is an independent approved dispute resolution scheme for settling disputes between people and businesses, and the organisations that provide them with financial services and advice. FDRS is owned and operated by FairWay Resolution Limited the external dispute resolution scheme for the financial services industry. Brooke Risk Management's external dispute resolution process is a statutory requirement and a free-to-client service.

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